Good morning, good afternoon and good evening.
Ding dong I say, thanks for visiting us here and we hope you visit us again.
I accept payment by Paypal or debit/credit card, as well as Etsy gift card. We do not accept e-cheques.
If you wish to cancel your order please let me know as soon as possible. Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition.
We usually post out the next working day after the order is placed as our studio is next to the post office which is pretty handy.
UK delivery is by First Class Royal Mail.
International delivery is by airmail and cannot be upgraded.
Please allow three working days for delivery in the UK, and 12 working days for international delivery, although orders will often arrive sooner than this.
We always send an email to advise when I have posted your order.
Sometimes things do go wrong with delivery which are out of my control... Canada had a real issue recently. Sorted now though....
If you have not received your item within five working days (UK) of me posting it, (dispatched email sent) then please get in touch. For international deliveries please allow 15 working days.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition - still in any packaging - then I will provide a refund, less the outbound postage cost. Return postage is the customer's responsibility.
Please contact us first before leaving negative feedback, as we will do all we can to resolve any dissatisfaction.
Any postage charges incurred are the sole responsibility of the customer.
We pay the correct postage (No highly inflated charges here) as specified in the check out.
The envelope measures 52cm x 35cm for our A3 prints and 33cm x 23cm for A4 prints. The envelope has the the depth of a couple of pancakes... without syrup.
So be aware if you get a postage note saying your package is at the neighbours house.